Support Services at Spanish and U.S. Institutions: A Driver for International Student Satisfaction


  • Adriana Perez- Encinas The Autonomous University of Madrid, Spain
  • Ravichandran Ammigan University of Delaware, United States



support services, satisfaction, international students, assessment


Many institutions of higher education are promoting campus internationalization as a core principle through international student mobility and, as a result, have expanded rapidly in enrollment. To effectively serve this growing population, many campuses have had to strengthen their student support services. However, while many have welldeveloped programs for students in general, not all services are designed to specifically cover the needs of international students. The purpose of this paper is to provide an overview on research conducted on the topic of international student satisfaction with university support services as a means to ensure a positive student experience. It also provides a new research approach for comparing how support services for international students are structured at Spanish and U.S. institutions.

Author Biographies

Adriana Perez- Encinas, The Autonomous University of Madrid, Spain

ADRIANA PEREZ-ENCINAS is a lecturer and researcher in business organizations and the internationalization of higher education at the Universidad Autónoma de Madrid (UAM) in Spain. She was also a trainer for the EAIE Spring Academy 2016. Since 2005 she has volunteered for the Erasmus Student Network, serving variously as national representative, president of the UAM chapter, project coordinator and research member. She has recently been appointed as an evaluator for Spain’s Erasmus+ national agency. 

Ravichandran Ammigan, University of Delaware, United States

RAVICHANDRAN AMMIGAN is Director of the Office for International Students and Scholars at the University of Delaware, USA. His research interest focuses on international student engagement and satisfaction with support services offered at institutions of higher education. 




How to Cite

Perez- Encinas, A., & Ammigan, R. (2016). Support Services at Spanish and U.S. Institutions: A Driver for International Student Satisfaction. Journal of International Students, 6(4), 984–998.



Research Articles (English)


Similar Articles

You may also start an advanced similarity search for this article.