Digital Finance Adoption, Emerging Trends, and Customer Satisfaction

A Bibliometric Analysis

Abstract

The rapid advancement of digital finance has transformed global financial systems, making it critical to understand emerging research trends and customer satisfaction. This study employs a bibliometric analysis using data from the Dimensions database to examine the research trend, collaborative patterns, and thematic focuses in digital finance adoption. The analysis reveals a steady growth in publications over the past decade, with key themes including trust, security, convenience, and service quality. Highly cited sources include top-ranked journals such as the International Journal of Information Management, emphasizing the academic interest in user-centric digital finance research. The co-authorship analysis shows that research in this field is largely collaborative, with an average of 2.56 authors per document. However, international collaboration is limited (7.45%). The findings offer useful information about enhancing customer-centric strategies and emphasize the necessity of collaboration, as well as a focus on data security, privacy, and regulation in future research.