From Swipe to Stay: How Digital Banking Service Quality Drives Customer Retention through Customer Satisfaction. Journal of Innovation in Academia , [S. l.], v. 4, n. 1, p. 135–163, 2025. DOI: 10.32674/5zshz137. Disponível em: https://www.ojed.org/jina/article/view/8664. Acesso em: 7 mar. 2026.