Student Perceptions of Providers’ Cultural Competence, Attitudes Towards Providers, and Patient Satisfaction at a University Health Center: International and U.S. Student Differences

Authors

  • Nicole C. Hudak Ohio University, United States
  • Heather J. Carmack University of Alabama, United States
  • Ethan D. Smith Independent Scholar, United States

DOI:

https://doi.org/10.32674/jis.v8i2.122

Keywords:

college health, cultural competency, health communication, international students, patient satisfaction

Abstract

The present study surveyed international and domestic U.S. students about their perceptions of university health care providers’ cultural competence, their own attitudes toward university health center providers, and overall satisfaction with university health center providers. Results demonstrated generally positive attitudes and satisfaction, but more negative perceptions of provider cultural competence were identified especially when students perceived problems with providers’ language competence and interest in learning about patients’ backgrounds. International students reported more positive attitudes concerning providers’ cultural competence than U.S. students. Implications of the findings are discussed, along with limitations of the study and suggestions for future research.

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Author Biographies

Nicole C. Hudak, Ohio University, United States

NICOLE C. HUDAK, MA, is a doctoral student in the School of Communication Studies, Ohio University. Her major research explores the cultural understanding and influences in health contexts, with a special emphasis in LGBTQ health.

Heather J. Carmack, University of Alabama, United States

HEATHER J. CARMACK, PhD, is an associate professor in the Department of Communication Studies, The University of Alabama. Her research focuses on communication in health care organizations, communication and patient safety, and cultural issues in health. 

Ethan D. Smith, Independent Scholar, United States

ETHAN D. SMITH, MA, is an independent researcher. 

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Published

2018-04-01

How to Cite

Hudak, N. C., Carmack, H. J., & Smith, E. D. (2018). Student Perceptions of Providers’ Cultural Competence, Attitudes Towards Providers, and Patient Satisfaction at a University Health Center: International and U.S. Student Differences. Journal of International Students, 8(2), 960–976. https://doi.org/10.32674/jis.v8i2.122

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Section

Research Articles